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The COTR, Inc. warranty — applicable to all b-Vibe, Le Wand Massager, and The Cowgirl Premium Sex Machine products — covers all defects in workmanship or materials under normal usage and care for a period of 12 months from the date of purchase.
To process a warranty claim, an original proof-of-purchase is required within the warranty period. If you purchased via any of our three websites, we already have a proof of purchase on file. Do not attempt to repair the pleasure products by yourself.
For any warranty inquiries or information on returns, please email us at: [email protected]
If you’ve ever purchased a COTR, Inc. product and find that your product breaks down outside the 1-year warranty period, or that you’ve lost your proof of purchase to process a claim, you are entitled to a 50% discount on any of the COTR, Inc. product line.
Contact [email protected] to receive your one-time coupon code that can be applied to a maximum of 5 items in a single order.