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Cowgirl FAQ

Does the Cowgirl come with a warranty?

The Cowgirl’s 1-year limited warranty covers all defects in workmanship or materials under normal usage and care from the date of purchase. An original proof-of-purchase is required to obtain warranty services and must register the product prior to use at Never attempt to repair the sex machine yourself. The warranty will be void if the product is subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or storage. For any warranty inquiries or return information, email us at [email protected]

Is the shipping box discreet?

Your privacy is of the utmost importance to us and with our discreet packaging you can shop in total confidence.

All orders are sent in plain packaging. The only thing that UPS/ USPS requires us to have on the box is a return address. The name is shown as COTR, Inc. so there’s absolutely no way of telling what’s inside the parcel or that you’re purchasing a sex machine.

I can't apply a coupon code. What are the restrictions?

Unless otherwise specified, only one coupon code can be applied per order and it cannot be used in conjunction with bundles, sets, special discounts or any other promotional offers.

I entered the wrong shipping address, how do I change it?

Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We are not able to change or modify the shipping address for orders that have already been shipped. Depending on how quickly you contact customer service, we may be able to have UPS re-direct your package, however this will cause you to incur an additional fee. COTR Inc is not responsible for lost or stolen packages that are shipped to an address that we are provided with. For assistance with your order, please contact us.

I didn't want a signature required for delivery, how do I have it removed?

If you contact customer service, we can assist you with having the signature requirement for delivery removed from your order and credited back to you. We are only able to modify the signature requirement before your order ships. If your order has already shipped, we can have the package rerouted to a local UPS customer service facility. Please contact customer service with the address to your local facility as soon as possible after your order is placed. COTR Inc is not responsible for lost or stolen packages that do not require a signature for delivery.

The Cowgirl was damaged/ already opened upon delivery. What should I do?

If you find that your sex machine has been damaged or opened, or that its contents are missing, please take a photograph of the packaging and email it to [email protected] with the appropriate subject title — Damaged / Opened / Missing Product when delivered.

How do I get started with the Cowgirl?

Before first use, clean your sex machine with a damp washcloth. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items. All components should be completely dry before operating the Cowgirl sex machine.

The Cowgirl must always be used with a silicone attachment. For detailed instructions on getting started, follow the user manual or download it here.

Which attachments do you recommend?

It all depends on your personal preference. Two silicone attachments are included with every purchase of the Cowgirl sex machine.

The Rawhide silicone attachment is excellent for bumping and grinding, where as the Wild West silicone attachment provides a blended orgasm and intensifies the experience through an insertable form.

To get started with either silicone attachment, follow the user manual provided in the box.

Where should I place the Cowgirl?

Always use the Cowgirl sex machine on a flat surface that is stable and safe for play.

How do I use the Corded Remote Control?

Before connecting the Corded Remote Control, make sure that the vibration and rotation settings are turned to the off position.

Gently push the Corded Remote Control plug into the remote control port on the sex machine. A right light will illuminate at the base of the remote upon successful connection. Never plug the Corded Remote Control into any other device.

Help! Why is the Cowgirl Smartphone App not working?

The Cowgirl Smartphone App will only function when the Corded Remote Control is disconnected from the sex machine.

Download THE COWGIRL? app by visiting — If this is your first time using the app, we highly recommend taking a few minutes to go through the pictorial step-by-step guide in the product manual.

How do I clean the Cowgirl and silicone attachments?

Always clean your sex machine and silicone attachments thoroughly before and after use. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items.

Never wash the sex machine with water or boiling liquids. Always use a damp washcloth and do not use harsh cleansers such as bleaching agents. Avoid using abrasive cleansing tools as this may scratch and/ or damage the material.

Never place the Cowgirl in a bath, shower, or any area near water.


Having trouble with your sex machine but don’t see your query listed in our FAQ? Most issues can be fixed by reading our product manual - download it here in the language of your preference.

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