The Cowgirl’s 1-year limited warranty covers all defects in workmanship or materials under normal usage and care from the date of purchase. An original proof-of-purchase is required to obtain warranty services and must register the product prior to use at www.ridethecowgirl.com/warranty. Never attempt to repair the sex machine yourself. The warranty will be void if the product is subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or storage. For any warranty inquiries or return information, email us at [email protected]
Your privacy is of the utmost importance to us and with our discreet packaging you can shop in total confidence.
All orders are sent in plain packaging. The only thing that UPS/ USPS requires us to have on the box is a return address. The name is shown as COTR, Inc. so there’s absolutely no way of telling what’s inside the parcel or that you’re purchasing a sex machine.
Unless otherwise specified, only one coupon code can be applied per order and it cannot be used in conjunction with bundles, sets, special discounts or any other promotional offers.
Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We are not able to change or modify the shipping address for orders that have already been shipped. Depending on how quickly you contact customer service, we may be able to have UPS re-direct your package, however this will cause you to incur an additional fee. COTR Inc is not responsible for lost or stolen packages that are shipped to an address that we are provided with. For assistance with your order, please contact us.
If you contact customer service, we can assist you with having the signature requirement for delivery removed from your order and credited back to you. We are only able to modify the signature requirement before your order ships. If your order has already shipped, we can have the package rerouted to a local UPS customer service facility. Please contact customer service with the address to your local facility as soon as possible after your order is placed. COTR Inc is not responsible for lost or stolen packages that do not require a signature for delivery.
If you find that your sex machine has been damaged or opened, or that its contents are missing, please take a photograph of the packaging and email it to [email protected] with the appropriate subject title — Damaged / Opened / Missing Product when delivered.
Before first use, clean your sex machine with a damp washcloth. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items. All components should be completely dry before operating the Cowgirl sex machine.
The Cowgirl must always be used with a silicone attachment. For detailed instructions on getting started, follow the user manual or download it here.
It all depends on your personal preference. Two silicone attachments are included with every purchase of the Cowgirl sex machine.
The Rawhide silicone attachment is excellent for bumping and grinding, where as the Wild West silicone attachment provides a blended orgasm and intensifies the experience through an insertable form.
To get started with either silicone attachment, follow the user manual provided in the box.
Always use the Cowgirl sex machine on a flat surface that is stable and safe for play.
Before connecting the Corded Remote Control, make sure that the vibration and rotation settings are turned to the off position.
Gently push the Corded Remote Control plug into the remote control port on the sex machine. A right light will illuminate at the base of the remote upon successful connection. Never plug the Corded Remote Control into any other device.
The Cowgirl Smartphone App will only function when the Corded Remote Control is disconnected from the sex machine.
Download THE COWGIRL? app by visiting www.ridethecowgirl.com/the-app — If this is your first time using the app, we highly recommend taking a few minutes to go through the pictorial step-by-step guide in the product manual.
Always clean your sex machine and silicone attachments thoroughly before and after use. Wash the silicone attachments with warm water and mild soap that is suitable for use with silicone items.
Never wash the sex machine with water or boiling liquids. Always use a damp washcloth and do not use harsh cleansers such as bleaching agents. Avoid using abrasive cleansing tools as this may scratch and/ or damage the material.
Never place the Cowgirl in a bath, shower, or any area near water.
Having trouble with your sex machine but don’t see your query listed in our FAQ? Most issues can be fixed by reading our product manual - download it here in the language of your preference.